ENGINE TERMS AND CONDITIONS

 

Please read and note the details below and also read our guarantee conditions, after which you will be required to sign acceptance prior to work commencing on your vehicle. If you have any queries please ask a member of staff for assistance, or, if your vehicle is being collected by transporter, please telephone 0845 053 0395.

 

Hours of business                             Mon – Fri    :9.00 a.m. to 5.30 p.m.

                                                                Saturday     :9.00 a.m. to 2.00 p.m.

                                                                CLOSED SUNDAY

Methods of payment

CASH.

Bank or Building Society Draft.

Personal cheque: - ONE ONLY to the value of your cheque guarantee card.

 

General information

Prior to bringing your vehicle to us, or before collection by transporter, would you please remove all items of value from the vehicle as we will not accept responsibility for any items lost or damaged.

 

Alarms:- Please ensure that you give us the manual switch off  key to your car alarm and any remote control device.

 

Radios:- If your radio is of the "coded" type, please make sure you know the code, as this will be lost when the battery is disconnected during engine replacement/rebuild.

 

Engine No.’s:  - Your original engine number must be clearly legible on the cylinder block, if it has been tampered with, or cannot be easily  read, we regret that we will not be able to accept your engine for exchange purposes and an appropriate surcharge will be applied.

 

Engine Management Systems :- In some cases it may be necessary for you to take your vehicle to the appropriate main agent for fault codes, stored in the engine management memory, to be cleared by specialist equipment.

 

Air Conditioning :- In some cases, the gas in the air conditioning system may be lost during engine replacement and will require refill by a specialist at additional cost.

 

The supplied engine is a “bare unit” and consists of Cylinder head / s, cylinder block, sump, and all internal components, and may be re - built or second-hand at the company’s discretion. If a suitable unit is not available from stock, we may, at our discretion, rebuild your original engine.

 

Ancillary components are supplied at additional cost.

 

Once your original engine has been removed, it will be dismantled and assessed for serviceability. The main components of your original engine, namely the cylinder head, cylinder block, crankshaft, and connecting rods, must be in a condition whereby they may be re - used by the company. If any of these components cannot be re – used, surcharges will apply. We will contact you and advise of the appropriate surcharge before proceeding further. In addition, our technicians will also assess, where possible, the condition of the ancillary components that are to be transferred from your original engine to the replacement. Should there be any items that we recommend for replacement, you will be contacted for your authorization. It is therefore imperative that we are able to contact you at all times and would appreciate both your home and work telephone numbers.

 

If we are unable to contact you, this will delay completion of works.

 

When works are agreed, we will advise you of the total amount payable. Payment in full must be made at this time, prior to completion of work.

 

Should you require the vehicle delivered back to you, this facility is available at additional cost.

All supplied engines will require " running in " . The “running in” procedures are supplied on a separate sheet attached to your invoice. Please follow the instructions carefully.

                                                                                                                                                                                                                                 

The time period quoted for completion of works is approximate and does not take account of any delays. Whilst it is of mutual interest to complete works at the earliest, NO LIABILITY IS ACCEPTED BY THE COMPANY for any such delay.

 

If for any reason, the work requested by the customer is not carried out in full, the Company will charge a reasonable amount for the work actually carried out (normally £100 - £200 + Vat.) plus any recovery costs. The engine / gearbox and parts removed will be placed in the boot of  the vehicle, and will  not be re-installed in the vehicle.

 

If ancillary components are found to be substandard or operationally inefficient these items may be replaced at additional cost - the Company will contact the customer before proceeding. Where these parts are either, not available from stock, or replacement is declined by the customer, then recommendations may be made for these parts to be replaced by the customer at the earliest opportunity. The Company reserves the right to either limit, or void the guarantee on the engine dependant upon the nature and severity of the fault.

 

The Company supplies engines on an exchange basis and all rights and title to the customer’s original engine are passed to the Company.

 

Where any ancillary components are replaced, and a service exchange arrangement applies, all rights and title to the items removed pass to the Company.

 

The re-manufacturing, specifications, and applications of the supplied engines, should not be compared to any other data specified or available from the original manufacturers. The Company re-manufactures to its own specifications. 

 

In cases where a suitable unit may not be available from stock, the Company may, at our discretion, re-manufacture the customers original unit. This will be termed and treated as an exchange unit for the purposes of the guarantee.

 

The Company has found from experience that certain components and parts of an engine have wider applications than that specified by the original manufacturers, and therefore, identification marks or numbers on the original unit cannot be necessarily compared or used as reference for performance, suitability and application, for any purpose originally intended.

 

If an occasion arises whereby the customer has insufficient funds to settle an invoice, or, the vehicle is not collected within 3 days of completion, the Company will store the vehicle without liability to the Company until the vehicle is collected and payment made in full. There will be a storage charge of £10.00 + vat. per day added to the final invoice. If the vehicle has not been collected within one month from the date of completion of works, the Company reserves the right to dispose of the vehicle without prejudice to its right to claim compensation for both work carried out and any storage charges.

Wheresoever "the Company" term is used it refers to ourselves or National Engine Centre